ChatFlow - Checkout / Billing Endpoint – 500 Errors – Incident details

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Checkout / Billing Endpoint – 500 Errors

Resolved
Major outage
Started about 1 year agoLasted 39 minutes

Affected

Management Portal

Major outage from 6:12 PM to 6:52 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Fix deployed. Checkout traffic is flowing normally, and error rates have returned to zero. We’ll keep monitoring for the next 30 minutes to 1 Hour to confirm full stability.

  • Investigating
    UTC
    Investigating

    Impact: Customers attempting to upgrade or pay for plans are seeing a 500 Internal Server Error at checkout. Payments are not being processed.
    Next update: 30 min or as soon as we learn more.

  • Identified
    UTC
    Identified

    We’ve traced the 500 checkout errors to a configuration change in our payment-gateway integration. No payment data was lost. A fix is being deployed now—next update in ~30 minutes.

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