tag:chatflow.instatus.com,2005:/history ChatFlow Status - Incident history 2025-06-10T18:12:51.299+00:00 ChatFlow tag:chatflow.instatus.com,2005:Incident/cmbqu9lbq0001olr925v7q64q 2025-06-10T18:12:51.299+00:00 2025-06-10T18:52:18.998+00:00 Checkout / Billing Endpoint – 500 Errors Type: Incident

Duration: 39 minutes

Affected Components: Management Portal

Jun 10, 18:52:18 GMT+0
Resolved - This incident has been resolved..

Jun 10, 18:12:51 GMT+0
Investigating - **Impact:** Customers attempting to upgrade or pay for plans are seeing a _500 Internal Server Error_ at checkout. Payments are not being processed. **Next update:** 30 min or as soon as we learn more..

Jun 10, 18:12:51 GMT+0
Identified - We’ve traced the 500 checkout errors to a configuration change in our payment-gateway integration. No payment data was lost. A fix is being deployed now—next update in \~30 minutes..

Jun 10, 18:15:25 GMT+0
Monitoring - Fix deployed. Checkout traffic is flowing normally, and error rates have returned to zero. We’ll keep monitoring for the next 30 minutes to 1 Hour to confirm full stability..

]]> tag:chatflow.instatus.com,2005:Incident/cmb5fhkyq000zzlyahoey6yef 2025-05-26T14:36:00.000+00:00 2025-05-26T16:00:00.000+00:00 Enterprise User Feature Access Issue Type: Incident

Duration: 4 hours and 3 minutes

Affected Components: Management Portal

May 26, 16:00:00 GMT+0
Identified - We have identified the root cause affecting feature access for Enterprise users on the Management Portal. Our team is actively working on a fix and will provide further updates shortly..

May 26, 14:36:00 GMT+0
Investigating - We are currentlye are currently investigating an issue affecting feature access for Enterprise users in the Management Portal. Users may see restrictions to some Enterprise features. Our team is working to resolve this as quickly as possible. Updates will follow. \*\*Affected components:\*\* \* Management Portal is investigating this incident..

May 26, 18:37:17 GMT+0
Monitoring - A fix has been deployed and we are currently monitoring the situation to ensure that Enterprise feature access is fully restored for all users. We will continue to observe system performance and provide updates as needed..

May 26, 18:38:47 GMT+0
Resolved - This incident has been resolved. Enterprise feature access has been fully restored in the Management Portal. Thank you for your patience while we worked to address this issue..

]]> tag:chatflow.instatus.com,2005:Maintenance/cm6sy2nxa00a4mufbtzsj05t7 2025-02-08T06:14:00.000+00:00 2025-02-08T06:14:00.000+00:00 Scheduled Maintenance for Agent Management Update Type: Maintenance

Duration: 2 days, 8 hours and 19 minutes

Affected Components: Management Portal, Live Agent

Feb 8, 06:14:00 GMT+0
Completed - The scheduled maintenance for the Agent Management update has been successfully completed. All systems are now fully operational. Thank you for your patience and understanding during this process. **Affected Components**: * **Management Portal**: Fully operational. * **Elysium**: Fully operational. If you encounter any issues, please contact our support team..

Feb 8, 05:17:41 GMT+0
Identified - Updates and merge completed on time .

Feb 8, 05:22:40 GMT+0
Identified - We are currently in testing at the moment and reviewing all features and their behaviors in staging .

]]> tag:chatflow.instatus.com,2005:Maintenance/cm6szkqzl00asmufbsm325va7 2025-01-31T06:53:00.000+00:00 2025-01-31T06:53:00.000+00:00 Deployment of Live Agent Transfer Feature to Production Type: Maintenance

Affected Components: Chatbot Web, Live Agent, API

Jan 31, 06:53:00 GMT+0
Completed - We are deploying the Live Agent Transfer feature into production. During this time, some components may experience intermittent service disruptions. We apologize for any inconvenience and appreciate your understanding as we enhance our platform's capabilities..

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