ChatFlow Status - Incident history https://chatflow.instatus.com ChatFlow Tue, 10 Jun 2025 18:12:51 +0000 Checkout / Billing Endpoint – 500 Errors Type: Incident Duration: 39 minutes Affected Components: Management Portal Jun 10, 18:52:18 GMT+0 - Resolved - This incident has been resolved. Jun 10, 18:12:51 GMT+0 - Investigating - **Impact:** Customers attempting to upgrade or pay for plans are seeing a _500 Internal Server Error_ at checkout. Payments are not being processed. **Next update:** 30 min or as soon as we learn more. Jun 10, 18:12:51 GMT+0 - Identified - We’ve traced the 500 checkout errors to a configuration change in our payment-gateway integration. No payment data was lost. A fix is being deployed now—next update in \~30 minutes. Jun 10, 18:15:25 GMT+0 - Monitoring - Fix deployed. Checkout traffic is flowing normally, and error rates have returned to zero. We’ll keep monitoring for the next 30 minutes to 1 Hour to confirm full stability. Type: Incident

Duration: 39 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>18:52:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>18:12:51</var> GMT+0</small><br><strong>Investigating</strong> - **Impact:** Customers attempting to upgrade or pay for plans are seeing a _500 Internal Server Error_ at checkout. Payments are not being processed. **Next update:** 30 min or as soon as we learn more..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>18:12:51</var> GMT+0</small><br><strong>Identified</strong> - We’ve traced the 500 checkout errors to a configuration change in our payment-gateway integration. No payment data was lost. A fix is being deployed now—next update in \~30 minutes..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>18:15:25</var> GMT+0</small><br><strong>Monitoring</strong> - Fix deployed. Checkout traffic is flowing normally, and error rates have returned to zero. We’ll keep monitoring for the next 30 minutes to 1 Hour to confirm full stability..</p> ]]> Tue, 10 Jun 2025 18:12:51 +0000 https://chatflow.instatus.com/incident/cmbqu9lbq0001olr925v7q64q https://chatflow.instatus.com/incident/cmbqu9lbq0001olr925v7q64q Enterprise User Feature Access Issue Type: Incident Duration: 4 hours and 3 minutes Affected Components: Management Portal May 26, 16:00:00 GMT+0 - Identified - We have identified the root cause affecting feature access for Enterprise users on the Management Portal. Our team is actively working on a fix and will provide further updates shortly. May 26, 14:36:00 GMT+0 - Investigating - We are currentlye are currently investigating an issue affecting feature access for Enterprise users in the Management Portal. Users may see restrictions to some Enterprise features. Our team is working to resolve this as quickly as possible. Updates will follow. \*\*Affected components:\*\* \* Management Portal is investigating this incident. May 26, 18:37:17 GMT+0 - Monitoring - A fix has been deployed and we are currently monitoring the situation to ensure that Enterprise feature access is fully restored for all users. We will continue to observe system performance and provide updates as needed. May 26, 18:38:47 GMT+0 - Resolved - This incident has been resolved. Enterprise feature access has been fully restored in the Management Portal. Thank you for your patience while we worked to address this issue. Type: Incident

Duration: 4 hours and 3 minutes

Affected Components:

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause affecting feature access for Enterprise users on the Management Portal. Our team is actively working on a fix and will provide further updates shortly..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>14:36:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currentlye are currently investigating an issue affecting feature access for Enterprise users in the Management Portal. Users may see restrictions to some Enterprise features. Our team is working to resolve this as quickly as possible. Updates will follow. \*\*Affected components:\*\* \* Management Portal is investigating this incident..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>18:37:17</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been deployed and we are currently monitoring the situation to ensure that Enterprise feature access is fully restored for all users. We will continue to observe system performance and provide updates as needed..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>18:38:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Enterprise feature access has been fully restored in the Management Portal. Thank you for your patience while we worked to address this issue..</p> ]]> Mon, 26 May 2025 14:36:00 +0000 https://chatflow.instatus.com/incident/cmb5fhkyq000zzlyahoey6yef https://chatflow.instatus.com/incident/cmb5fhkyq000zzlyahoey6yef Scheduled Maintenance for Agent Management Update Type: Maintenance Duration: 2 days, 8 hours and 19 minutes Affected Components: Management Portal, Live Agent Feb 8, 06:14:00 GMT+0 - Completed - The scheduled maintenance for the Agent Management update has been successfully completed. All systems are now fully operational. Thank you for your patience and understanding during this process. **Affected Components**: * **Management Portal**: Fully operational. * **Elysium**: Fully operational. If you encounter any issues, please contact our support team. Feb 8, 05:17:41 GMT+0 - Identified - Updates and merge completed on time Feb 8, 05:22:40 GMT+0 - Identified - We are currently in testing at the moment and reviewing all features and their behaviors in staging Type: Maintenance

Duration: 2 days, 8 hours and 19 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>06:14:00</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance for the Agent Management update has been successfully completed. All systems are now fully operational. Thank you for your patience and understanding during this process. **Affected Components**: * **Management Portal**: Fully operational. * **Elysium**: Fully operational. If you encounter any issues, please contact our support team..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>05:17:41</var> GMT+0</small><br><strong>Identified</strong> - Updates and merge completed on time .</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>05:22:40</var> GMT+0</small><br><strong>Identified</strong> - We are currently in testing at the moment and reviewing all features and their behaviors in staging .</p> ]]> Sat, 8 Feb 2025 06:14:00 +0000 https://chatflow.instatus.com/maintenance/cm6sy2nxa00a4mufbtzsj05t7 https://chatflow.instatus.com/maintenance/cm6sy2nxa00a4mufbtzsj05t7 Deployment of Live Agent Transfer Feature to Production Type: Maintenance Affected Components: Chatbot Web, Live Agent, API Jan 31, 06:53:00 GMT+0 - Completed - We are deploying the Live Agent Transfer feature into production. During this time, some components may experience intermittent service disruptions. We apologize for any inconvenience and appreciate your understanding as we enhance our platform's capabilities. Type: Maintenance

Affected Components: , ,

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>06:53:00</var> GMT+0</small><br><strong>Completed</strong> - We are deploying the Live Agent Transfer feature into production. During this time, some components may experience intermittent service disruptions. We apologize for any inconvenience and appreciate your understanding as we enhance our platform's capabilities..</p> ]]> Fri, 31 Jan 2025 06:53:00 +0000 https://chatflow.instatus.com/maintenance/cm6szkqzl00asmufbsm325va7 https://chatflow.instatus.com/maintenance/cm6szkqzl00asmufbsm325va7